How does a chatbot work?

The use of chatbots is really an important tool for both ordinary users and companies. A company can use it for example to communicate with potential customers. On the other hand, it is difficult to respond to customer concerns 24 hours a day yourself. The installation of a chatbot is the best solution in such a situation. How does a chatbot work? Find out in this article.

How a chatbot works

Thanks to the API (Application Programming Interface) functionality of the Facebook application, chatbots can interact with users on their own. Communication is done using videos, text, images and buttons. If you want to create a chatbot, this resource can help you. Indeed, chatbots are very important for entrepreneurs with Facebook business pages. Especially, those who have an activity in the field of marketing. As an example, a chatbot can help a customer to acquire a product or to have some information they need about your business.

Here's how to communicate with a chatbot

Here are some steps to follow to communicate with a chatbot easily. - Click on the Facebook Messenger button found on a page of your choice ; - then click on the "Message" button; you will see a chat window appear. This window contains either a presentation of the company's various services or products, or a welcome message. Apart from that, you can choose the option to get a response according to your needs or to start a dialogue directly. To do this, you simply press the "Start" button in the window. You will see a series of keywords that will follow and guide you through different procedures. This saves you enough time and eliminates options that are unnecessary. The chatbot just uses the keywords that users or customers enter in the chat line and interprets which ones they might be looking for. For example, a person who is in the shoe business can set up their chatbot so that the responses are only related to shoe sales.